RanchNCraft uses the Landlord Plug-in for grief prevention. This plug-in allows you to claim land, so that you can protect your builds. It also allows you to trust friends to your land, and manage who has access to it!
RanchNCraft uses the Tawk program to speak directly with players out of the game and general chat, to resolve any issues that they may face. Ella made this tutorial to show how to connect to staff via Tawk!